Terms & Conditions


We kindly ask that you review the following terms and conditions, which ensure a smooth and enjoyable experience for all guests at Bliss House. By booking a stay, you confirm that you have read, understood and accepted these conditions.





Property Use


Maximum Occupancy
12 persons. An additional charge applies for up to 2 extra guests, with a maximum occupancy of 14 guests.
Extra Guest Charge
€100 per person per day for guests exceeding the base occupancy of 12.
No Pets
Pets are not allowed.
No Smoking
Smoking is prohibited inside the villa.
No Parties / Events
Parties and events are only permitted with prior written consent.
Pool, Beach & Surroundings
Use of these amenities is at the Guest’s own risk.
Pool Heating Option
Available upon request. €100 per day. Please arrange with the villa manager at least 48 hours prior to your stay.






Liability & Safety


Guest Responsibility
The Guest assumes all responsibility for any injury or damage to themselves, their guests and their belongings.
Insurance
We strongly recommend that guests arrange comprehensive travel insurance, including coverage for cancellations, health and personal property.
Property Damage
In case of accidental damage to Bliss House during your stay, your credit card on file will be charged for repairs or replacements. Please report any incidents promptly to ensure timely resolution.
Supervision of Children – General
Children under the age of 8 must be supervised at all times, both indoors and outdoors. Parents or guardians are responsible for keeping their children within sight and under control.
Supervision – Pool Area
Exercise extra caution around the pool area. The pool is not fenced, so children must never be left unattended near it.
Supervision – Beachside
Children under 8 should not access the beachside without supervision due to strong currents and uneven terrain.
Supervision – Furnishings
Bliss House is newly furnished; please supervise young children to prevent accidental damage to furniture and decor.
Beach Safety – Footwear
Wear sturdy, non-slip shoes for protection from sharp rocks and uneven surfaces.
Beach Safety – Tides & Slippery Surfaces
Be aware of tide schedules, as wet rocks can be slippery and dangerous.
Beach Safety – Sharp Edges
Avoid climbing on jagged or unstable rocks.
Beach Safety – Waves & Currents
Strong waves and currents can be hazardous.
Beach Safety – Wildlife
Respect local wildlife; avoid disturbing marine animals and plants.
Beach Safety – Weather
Check the forecast before visiting; bad weather increases risk.
Beach Safety – First Aid
Have basic first aid supplies on hand.
Beach Safety – Paths
Use designated paths to reduce environmental impact and risk of injury.
Beach Safety – Emergency Services
For emergencies, contact 199. Familiarize yourself with emergency phone locations or keep a mobile phone nearby.
Beach Safety – Lifesaving Equipment
Note the location of lifesaving equipment on the beach.
Beach Safety – No Jumping
Avoid jumping from the beach ramp. Use the ladder for sea access.
Beach Safety – Close the Gate
Ensure the gate to the beach is securely closed when entering or leaving.
Beach Safety – Disclaimer
Use of the beach and sea access is at your own risk and supervision.






Payment Policy


Payment Information
All payments can be made to: Bliss Life IKE | Bank: Alpha Bank Greece | IBAN: GR45 0140 6670 6670 0232 0003 650 | SWIFT/BIC: CRBAGRAA | Alternatively, payment can be completed via credit card on our website.
Flexible Rate – Deposit Policy
A 25% deposit is required at the time of booking to secure your reservation.
Security Deposit
A security deposit of €3,000 is required with the final balance payment, 40 days before arrival. The deposit will be refunded within 48 hours after checkout, provided the property is left in good condition and no damages or losses have occurred.
Flexible Rate – Refund Conditions
Deposit refundable in full if canceled more than 40 days before arrival. Non-refundable within 40 days of arrival.
Flexible Rate – Full Payment Policy
Remaining balance must be paid in full 40 days before arrival. Failure to complete payment may result in cancellation of your booking with no refund of deposit.
Flexible Rate – Date Changes
Date changes may be allowed based on availability and must be requested at least 40 days before arrival. Additional charges may apply for rate differences on new dates.
Flexible Rate – Force Majeure
In the event of uncontrollable circumstances, management may offer a credit for a future stay or alternative solutions at its discretion.
Non-Refundable Rate – Discount & Payment
Guests choosing the non-refundable rate receive a 10% discount off the total booking price. Full payment required at booking.
Non-Refundable Rate – Refund Conditions
All payments are non-refundable once made, regardless of cancellation date.
Non-Refundable Rate – Cancellation
At any time after booking, if cancellation occurs, no refunds will be issued. Discount is in exchange for a firm commitment.
Non-Refundable Rate – Date Changes
Date changes may be allowed depending on availability and must be requested at least 40 days before original arrival. Additional charges may apply for rate differences.
Non-Refundable Rate – Force Majeure
In extraordinary circumstances such as natural disasters, pandemics, or events beyond control, management may offer a credit for a future stay or flexible options at its discretion.






Cancellation Policy


Flexible Rate
More than 40 days before arrival: Full refund of 25% deposit. Within 40 days of arrival: No refunds will be provided, as full payment is required by this time.
Non-Refundable Rate
At any time after booking, if a cancellation occurs, no refunds will be issued. This discounted rate offers a benefit in exchange for a firm commitment, with no flexibility in refund options.






Services


Contact Information
The house manager, Manolis Kourkounakis, is available to assist. Contact: +30 697 848 6707.
Housekeeping
Daily cleaning service is provided from 11 AM to 3 PM unless otherwise arranged with the house manager.






Check-In & Check-Out


Check-In
4 PM (Early check-in subject to availability).
Check-Out
11 AM (Late check-out must be arranged in advance).






Governing Law


Jurisdiction
This agreement is governed by the laws of Greece, specifically within Heraklion.






Contact Information


Villa Manager
Manolis Kourkounakis, available 24/7, at +30 697 848 6707.
Emergency Services
Dial 199 for emergencies.






Climate Crisis Resilience Tax


Tax Rates
April–October: €15 per night for self-catering villas over 80m². November–March: €4 per night for self-catering villas over 80m².
Payment & Collection
This tax is not included in the booking price and must be paid separately by the guest upon check-out. Payment will be collected at the property and documented with an official receipt. The collected amount will be remitted to Greek tax authorities in compliance with legal obligations.





If you seek more information, please do not hesitate to contact us: info@blisshousecrete.com